Modernize your contact center and boost service representative productivity with an AI assistant integrated into your existing CRM and tools.
Explore Key Features
Microsoft Copilot for Service is an AI-powered assistant specifically designed to modernize contact centers and enhance service experiences.
It seamlessly integrates with existing contact center systems and CRM platforms (like Salesforce, ServiceNow, Zendesk) as well as Microsoft tools (Outlook, Teams), bringing generative AI capabilities directly into the agent's workflow.
Uses out-of-the-box integrations (Salesforce, ServiceNow, Zendesk) plus websites, files, and other data sources.
Provides service reps with instant, AI-driven answers sourced from knowledge bases and documentation.
Embeds within tools service reps already use (CRM, Outlook, Teams), streamlining workflows.
Allows tailoring the AI agent to meet specific needs using Microsoft Copilot Studio.
Automates repetitive tasks, accelerates onboarding, and improves case resolution times.
Copilot for Service empowers service teams to deliver exceptional customer experiences by automating repetitive tasks, providing instant access to relevant knowledge, accelerating onboarding, and ultimately improving case resolution times and agent satisfaction.
Ready to enhance your contact center operations and agent productivity? Contact WinMethods to explore how Microsoft Copilot for Service can transform your customer interactions.