Streamline internal issue reporting with our automated, secure ticketing tool. Built on Microsoft 365 for seamless integration and enterprise-grade security.
Employee sends email. Power Automate creates SharePoint item, generates Case ID, sends acknowledgment.
SharePoint stores tickets. PowerApps interface allows employees and agents to view real-time status.
Agent updates status/notes. Automated email sent to user upon closure with resolution summary.
Feedback form link shared after closure. Feedback logged for quality improvement.
Manage service levels and role-based access control for streamlined operations.
Teams channel integration and notes section for seamless teamwork.
Dashboards, custom reports, and agent performance metrics for data-driven decisions.
Canned responses and Knowledge base integration for faster resolutions.
Automated alerts and status updates keep everyone informed.
Complete history tracking for compliance and accountability.
Central repository for ticket details (Case ID, Status, Notes).
Responsive UI for ticket submission, tracking, and agent management.
Automates flows: Email trigger, Status updates, Notifications.
DLP policies, sensitivity labels, encryption, and RBAC.
Built on Microsoft 365
SharePoint, Power Platform, Teams Integration
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